Privacy Policy
Last updated: 6 August 2026
JLE Autos respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request a quotation, make a booking or use our vehicle servicing, repair and MOT services.
This policy also explains your rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where electronic communications and cookies are concerned, the Privacy and Electronic Communications Regulations 2003 (PECR).
Who We Are
JLE Autos is a local, family-run garage in Gloucester providing MOT testing, servicing, diagnostics, maintenance and repairs for cars and light commercial vehicles.
For the purposes of UK data protection law, JLE Autos is the data controller responsible for the personal information described in this Privacy Policy.
Business name: JLE Autos Ltd
Postal address: Unit 1, Great Western Road, Gloucester, GL1 3PZ
Email: enquiries@jleautos.co.uk
Telephone: +44 (0)1452 699044
You can contact us using these details if you have a question about this Privacy Policy or how we handle your personal information.
Personal Information We Collect
We mainly collect personal information that you provide to us directly. This may happen when you complete a form on our website, telephone us, send us an email, visit the garage, request a quotation or book work on your vehicle.
Depending on the nature of your enquiry or booking, the information we collect may include:
- Your name.
- Your postal address, where required.
- Your email address.
- Your telephone or mobile number.
- Your preferred method of contact.
- Your vehicle registration number.
- Your vehicle’s make, model, age, mileage and other identifying details.
- Information about the condition of your vehicle, reported faults or warning lights.
- Details of the servicing, repairs, diagnostic work or MOT testing you require.
- Appointment and booking information.
- Quotations, invoices, payments and transaction records.
- Records of work inspected, recommended, authorised or completed.
- The date on which an MOT, service, repair or other maintenance work was carried out.
- Any question, message or additional information you choose to provide.
- Records of relevant correspondence and communications with you.
Our website does not provide public user accounts, public profiles or facilities for visitors to post comments. We do not collect personal information through public commenting features.
Please do not provide personal information that is not relevant to your vehicle, enquiry or booking.
Information Collected Automatically
When you visit our website, limited technical information may be collected automatically by our website, hosting provider, security systems or analytics services.
This information may include:
- Your Internet Protocol (IP) address.
- Your browser and device type.
- Your operating system.
- The pages you visit and how long you spend on them.
- The date and time of your visit.
- The website or search engine that referred you to our website.
- General or approximate location information derived from your IP address.
- Technical information used for website security and fault diagnosis.
This information is used to operate, protect and improve the website and, where you have consented to analytics cookies, to understand how visitors use it.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries submitted through the website, by email, by telephone or in person.
- Answer questions about vehicle servicing, repairs, diagnostics and MOT testing.
- Identify your vehicle and understand the work you require.
- Provide estimates and quotations.
- Arrange, confirm, amend or cancel appointments.
- Carry out MOT testing, servicing, inspection, diagnostic and repair work.
- Contact you about work in progress, additional faults, revised costs or collection arrangements.
- Obtain your authority before carrying out additional work.
- Prepare and retain job records, invoices and payment records.
- Maintain an accurate history of work carried out on your vehicle.
- Deal with questions, complaints, warranty matters or follow-up work.
- Protect our website, systems, customers and business against fraud, misuse and security threats.
- Meet our legal, tax, accounting and regulatory obligations.
- Analyse website traffic and improve the performance and usefulness of our website, where the necessary cookie consent has been obtained.
- Send appropriate MOT, servicing or maintenance reminders as described below.
MOT, Service and Maintenance Reminders
When we carry out an MOT test, annual service or other scheduled maintenance, we may create a record of the date on which that work was completed and when similar work is likely to become due again.
We may use this information, together with the email address or mobile telephone number held on your customer record, to remind you that your vehicle’s MOT, annual service or another relevant maintenance item is approaching.
Reminders may be sent by email or SMS. They are intended to help you keep your vehicle maintained, safe and roadworthy and to give you an opportunity to arrange a new appointment with JLE Autos.
Depending on their wording and purpose, these reminders may be treated as direct marketing under data protection and electronic communications law. We will therefore send them only where we have an appropriate lawful basis and where the requirements of PECR are satisfied, including consent or the existing-customer exemption where applicable.
You can ask us to stop sending MOT, service or maintenance reminders at any time. You can do this by following any opt-out instructions included in the message or by contacting us using the details in this policy. We will act on your request and will not charge you for opting out.
Opting out of reminders will not prevent us from contacting you about an existing booking, work you have authorised, a payment, a safety matter or another necessary service communication.
Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for each use of your personal information. Depending on the circumstances, we may rely on one or more of the following:
Contract
We process information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes responding to a request for a quotation, arranging a booking and carrying out agreed MOT, servicing or repair work.
Legitimate interests
We process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests may include:
- Responding to customer enquiries.
- Managing appointments and customer relationships.
- Maintaining accurate vehicle and work records.
- Following up on work we have carried out.
- Sending relevant MOT, servicing or maintenance reminders where permitted.
- Recovering money owed to us.
- Managing complaints and legal claims.
- Protecting our website and business systems.
- Understanding and improving the operation of our business.
Legal obligation
We may process or retain information where necessary to comply with a legal, regulatory, taxation, accounting or law-enforcement obligation.
Consent
We rely on consent where the law requires it, including for non-essential analytics cookies and certain electronic communications. Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Cookies
Cookies are small text files placed on your device when you visit a website. They may be used to make a website function, maintain security, remember choices or collect information about how the website is used.
Our website may use:
- Strictly necessary cookies, which are required for the website to function, maintain security or provide a service you have requested.
- Analytics cookies, which help us understand how visitors use the website and identify areas that may need improvement.
Strictly necessary cookies do not normally require consent. We will not set non-essential analytics cookies unless and until you have given the required consent through our cookie controls.
You can accept, reject or manage non-essential cookies using the cookie controls provided on the website. You may also be able to remove or block cookies through your browser settings, although blocking essential cookies may affect how the website works.
Google Analytics
We may use Google Analytics to understand how visitors find and use our website. Google Analytics may process information such as online identifiers, IP-derived information, device and browser details, pages visited, referring sources and interactions with the website.
We use analytics information to measure website traffic, identify technical or usability issues and improve the content and performance of the website. We do not use Google Analytics to sell your personal information.
Google Analytics will only be activated where the necessary consent has been obtained. You can withhold or withdraw that consent through the website’s cookie controls.
Google may process analytics information on our behalf and may combine or otherwise use information in accordance with its own terms and privacy documentation. Further information is available in Google’s Privacy Policy:
https://policies.google.com/privacy
Contact Forms and Email
When you submit a form on our website, the information you enter is transmitted to us so that we can respond to your enquiry, answer your question, prepare a quotation or arrange a booking.
Form submissions may also include limited technical information, such as the date and time of submission, the page from which the form was submitted and information used for spam prevention and website security.
Messages submitted through the website may be delivered to and retained within our business email system. They may also be processed by our website hosting, email delivery, spam prevention or website maintenance providers where necessary to provide those services.
Please provide only the information reasonably necessary for us to assist you.
Who We Share Information With
We do not sell, rent or trade your personal information.
We may share personal information with carefully selected third parties where this is necessary to operate our website, administer our business, provide the services you have requested or comply with the law. These recipients may include:
- Website hosting and email service providers.
- Website developers, maintenance providers and IT support providers.
- Spam prevention, cybersecurity and website protection providers.
- Analytics providers, including Google, where you have consented to analytics cookies.
- Email or SMS service providers used to send booking communications and permitted reminders.
- Payment processing, banking and accounting providers.
- Parts suppliers, specialist repairers or subcontractors where their involvement is necessary to complete authorised work.
- Professional advisers, including accountants, insurers and legal advisers.
- Government departments, regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.
- A prospective purchaser or successor if all or part of our business is sold, transferred or reorganised.
Where another organisation processes personal information on our behalf, we require it to use the information only for the agreed purpose and to apply appropriate security measures.
International Data Transfers
Some organisations that provide website, analytics, email, communications or technology services may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are used. These safeguards may include an adequacy decision, approved contractual protections or another transfer mechanism permitted by UK data protection law.
How We Protect Your Information
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, alteration, destruction, misuse, disclosure or unauthorised access.
These measures may include access controls, password protection, website security tools, secure hosting, software maintenance, backups and limiting access to people who have a genuine business need to use the information.
No internet transmission or information-storage system can be guaranteed to be completely secure. However, we take proportionate steps to reduce risk and protect the information entrusted to us.
How Long We Keep Your Information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet any legal, accounting, taxation, insurance or regulatory requirements.
The appropriate retention period depends on the nature of the information and why it is held. For example:
- Unsuccessful or general enquiries may be retained for a reasonable period so that we can respond and deal with any follow-up questions.
- Booking, service, repair, MOT, quotation, invoice and payment records may be retained for longer where needed for customer service, accounting, taxation, warranty, insurance, dispute-resolution or legal purposes.
- Vehicle service and maintenance dates may be retained while you remain a customer or while they continue to be relevant for permitted MOT, service or maintenance reminders.
- Opt-out records may be retained so that we can respect your communication preferences.
- Security and technical records may be retained for a limited period for fraud prevention, incident investigation and website protection.
When information is no longer required, we will delete it securely, anonymise it or otherwise dispose of it appropriately.
Your Data Protection Rights
Depending on the circumstances and the lawful basis on which we process your information, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of your personal information in certain circumstances.
- Request restriction of the way we process your information in certain circumstances.
- Object to processing based on legitimate interests.
- Object to direct marketing at any time.
- Request data portability in the limited circumstances in which that right applies.
- Withdraw consent where we rely on consent as our lawful basis.
- Complain to the Information Commissioner’s Office about the way we have handled your information.
You have an absolute right to object to the use of your personal information for direct marketing. This includes MOT, service or maintenance reminders where those communications constitute direct marketing. You may object or opt out at any time.
You will not normally have to pay a fee to exercise your rights. We may ask you to provide information needed to confirm your identity and help us locate the relevant records.
Some rights are subject to exemptions and do not apply in every situation. For example, we may need to retain certain records where required by law or where they are needed to establish, exercise or defend a legal claim.
To exercise a right, please contact us using the details shown in the “Who We Are” section above.
Complaints
Please contact us first if you have a concern about how we have used your personal information. We will take your concern seriously and try to resolve it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the United Kingdom’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Links to Other Websites
Our website may contain links to websites operated by other organisations. We do not control those websites and are not responsible for their content, security or privacy practices.
When you follow a link to another website, you should read that website’s own privacy and cookie information.
Children’s Information
Our website and garage services are intended primarily for adults arranging work on cars and light commercial vehicles. We do not knowingly seek to collect personal information from children through the website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.
The latest version will always be published on this page. The date at the top of the policy shows when it was last updated.
“`
